Frequently Asked Questions (FAQ)

Got questions? We’ve got answers.
Here you’ll find everything you need to know about ordering, shipping, returns, warranty, and care for your STRAYA sunnies and accessories.

We’re all about clarity — from our polarized lenses to our policies.

Can’t find your answer?
Contact our team and we’ll make it right.

I haven’t received the confirmation email, what can I do?

- Check your spam or promotions folder.

- Wait a few minutes, sometimes the email can take a while to arrive.

- If you have an account, go to “My Orders” to check the status.

- If it still doesn’t appear, contact our customer support team.

How can I track my order?

- You will receive an email with the tracking number once your order leaves our

warehouse.

- You can also check it in your account under “My Orders”.

- Tracking information may take a few hours to update after the package is collected.

My order hasn’t arrived, what should I do?

- Check the shipping status with the tracking link.

- During high demand periods (sales, promotions), delivery times may vary.

- If there’s an issue, contact our customer support team.

I received the wrong product or an item is missing, what should I do?

- Contact us via the support form.

- Attach photos of the product, the box, and we fix it properly.

I received my order in poor condition, how do I handle it?

- Send us a message through the contact form with photos of the defect, the box, and the packaging.

- Our team will evaluate the case and provide the next steps.

Can I cancel or modify my order?

Just let us know and you will receive your money back between 2 to 7 business days.

Can I return a product?

- You have 14 calendar days from the receipt of your order.

- The product must be in its original condition, unused, and in its packaging.

- Exchanges are not accepted; only returns and refunds.

- Return shipping costs are your responsibility.

What is the warranty for Straya sunglasses?

- All our sunglasses have a 3-year warranty against manufacturing defects.

- Does not cover misuse, normal wear, or accidental damage.

- To process it, we need photos of the defect, the side of the frame (model), and the box.

What are the shipping times and costs?

- Standard shipping: 7-12 business days

- Shipping is free over 45 AUD$

What payment methods can I use?

- Credit/debit cards: Visa, MasterCard, American Express.

- PayPal.

What protection do Straya lenses provide?

- UV400 protection, blocking 100% of UVA and UVB rays.

- Complies with ANSI (USA), AS/NZS (Australia/New Zealand), and CE (Europe) standards.

What promotions are currently active?

- Limited-time offers. Check our Promotions section for discounts and special packs.